Refund policy

Cancellation and Refund Policy for Doc STEM

Effective Date: 30-11-2024

At Doc STEM, we are committed to providing high-quality STEM toys and ensuring customer satisfaction. This policy outlines the terms and conditions for cancellations, refunds, and returns. Please review the details carefully before making a purchase.

 

1. Cancellation Policy

  • Order Cancellation by Customer:

    • Orders can be canceled within 24 hours of placement if the product has not been shipped.
    • To request a cancellation, contact our support team at +91 97253 71737 or email us at contact@docstem.com.
    • If the cancellation request is accepted, the full amount will be refunded to the original payment method within 7 business days.

  • Order Cancellation by Doc STEM:

    • We reserve the right to cancel orders in cases such as:
      • Stock unavailability.
      • Incomplete or fraudulent payment.
      • Errors in product or pricing information.
    • In such cases, customers will be notified, and a full refund will be issued.


2. Refund Policy

  • Eligibility for Refund:

    • Refunds are applicable only in the following cases:
      • The product received is defective or damaged.
      • The wrong product was delivered.
      • The product was lost during shipping.
    • Refund requests must be initiated within 7 days of product delivery.

  • Non-Refundable Situations:

    • Products damaged due to misuse or mishandling.
    • Requests made after the 7-day window.
    • Items purchased during clearance or final sale promotions (unless defective).

  • Refund Process:

    • Contact us with your order details and proof of purchase.
    • If the request is approved, the refund will be processed to the original payment method within 7 business days.
    • Shipping charges are non-refundable unless the issue is due to an error on our part.


3. Return Policy

  • Return Eligibility:

    • Products must be returned in their original packaging and condition.
    • Include all accessories, manuals, and proof of purchase with the return.

  • How to Initiate a Return:

    • Contact us at +91 97253 71737 or contact@docstem.com with your order number and reason for return.
    • Our team will guide you through the return process and provide a return address.

  • Return Shipping Costs:

    • Customers are responsible for return shipping charges unless the return is due to a defective or incorrect item.


4. Exchange Policy

  • Exchanges are subject to stock availability.
  • If you wish to exchange a product, contact us within 7 days of delivery with details of the desired product.
  • If the replacement product has a price difference, the balance amount will be refunded or collected as required.


5. Contact Us

If you have any questions or concerns about our cancellation or refund policy, please reach out to us:

  • Address:
    Floor No.: RSN 151/1
    Building No./Flat No.: Block No 17
    Name Of Premises/Building: Madhuban Duplex
    Road/Street: Opp Giriraj Nagar
    Locality/Sub Locality: Raiya Chowkdi
    City/Town/Village: Rajkot
    District: Rajkot
    State: Gujarat
    PIN Code: 360007

  • Phone: +91 97253 71737


6. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised effective date.

Thank you for shopping with Doc STEM. Your satisfaction is our priority!